Reporting Complaints to Taxicab Company and to the DC Department of Vehicles-for-Hire (DVFH) (to be placed on Signatory’s web site)
Taxicab Company’s Complaint Process, Investigation & Sanctions for Discriminatory Conduct:
Passengers may report complaints to the Company by emailing Grand Cab Company LLC, at firstname.lastname@example.org or by calling (202) 269-6690.
The Taxicab Company will promptly investigate any complaints regarding discriminatory conduct according to the following process:
District of Columbia Department of Vehicles-for-Hire (DVFH) Complaint Process, Investigation & Sanctions for Discriminatory Conduct
Passengers (including prospective passengers) have the right to report complaints to the DVFH. See DVFH Complaint Procedure below:
A complaint against a taxicab/limousine operator or owner must be in writing and can be completed online using the DVFH Complaint Form.
The complaint must contain all of the details concerning the incident and include at a minimum of the name of the operator, vehicle license tag and date and time of the incident.
The Complaint shall include complainant’s name, mailing address, daytime phone number and email address. There are several methods to submit a complaint to DVFH:
When your complaint is received, it will be investigated. You will receive an acknowledgement letter. The operator will also receive a letter requesting them to report to the Department.
If a hearing is required to adjudicate this matter, you will be contacted via letter or telephone with the hearing dates, times and a location.